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IT Service

IT performance, not software bloat.

Modernize IT, unify business teams, and realize fast time-to-value.

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ITSM
ITOM
ITAM
BUSINESS TEAMS
ITSM
Faster, easier ITSM
Freshworks for IT frees up your agents’ time with AI and automation capabilities that work out of the box. Connectors and APIs integrate seamlessly, so you can address employees’ issues, and keep everyone aligned to your processes.
ITOM
Always-on ITOM
​Freshworks for IT ensures you’re always up and running with intelligent Alert Management, On-Call Management, and Service Health Monitoring. It all adds up to less noise, less downtime, and more service availability.
ITAM

Smarter, more intuitive ITAM


Freshworks for IT covers every aspect of asset management. Build a CMDB for all your hardware, software, and SaaS quickly and easily. You’ll optimize license usage, track asset life-cycles and warranties, and put responses and notifications on autopilot.
BUSINESS TEAMS
Real-Time, Conversational Analytics

Freshworks for IT streamlines, automates, and simplifies your business processes, eliminating the need for multiple tools while ensuring your whole organization gets a consistent service experience.

Get your hands on an award-winning software