It’s time for a fresh approach to customer service
It’s time for a fresh approach to customer service
As AI innovation surges, customer preferences change, and resource constraints tighten, it’s time for customer service leaders to consider a fresh approach to CX.
Refreshingly easy to use
Software doesn’t have to hurt. Freshworks offers the best agent user experience with a unified workspace, a true 360-degree view of the customer, and a native AI-powered copilot that helps your agents deliver great service with minimal stress.
AI designed for CX
AI designed for CX
Unlike generic AI solutions, our advanced AI is purpose-built to understand the intricacies of delivering exceptional customer support, enhancing service efficiency without compromising the quality of customer interactions.
Unified platform
Unified platform
Patchwork solutions create silos and inefficiencies. Freshworks gives you omnichannel support, powerful ticketing, AI agents, AI assistance, automation, and AI-driven analytics all in a single platform, providing a seamless experience for both customers and agents with holistic insights delivered in real time.
Transform customer service with Freddy AI
Transform customer service with Freddy AI
Freddy AI, custom-built to meet the specific needs of customer service, can bring unimaginable efficiency to your support team. Freddy can resolve more than 80% of customer queries* without any human involvement, while supercharging agent productivity with instant summaries, responses, and recommendations.
Freddy AI, custom-built to meet the specific needs of customer service, can bring unimaginable efficiency to your support team. Freddy can resolve more than 80% of customer queries* without any human involvement, while supercharging agent productivity with instant summaries, responses, and recommendations.
Powerful ticketing and workflow automation
Empower your team to quickly and efficiently resolve complex issues that can’t be solved through a simple conversation.
Conversational support on any channel
Solve customer problems with chat-based support across any channel—whether through human agents or AI agents.
Conversational support on any channel
Solve customer problems with chat-based support across any channel—whether through human agents or AI agents.
Seamless omnichannel support
Reach your customers wherever they are with chat, bot, and ticket-based support options to resolve issues both big and small.
